Professional+e-Sign subscription, but my account shows as a team account

[nikitaskouimanis]

This is the message I received from a customer support representative
As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however, I can clearly see the Professional+e-Sign subscription you purchased.

[Hannah · Accepted solution]

Hey @nikitaskouimanis, thanks for bringing this to our attention.

This does sound strange. 

You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?

Thanks in advance!

[nikitaskouimanis]

Ticket #18636786: Dropbox Support

[nikitaskouimanis]

Ticket #18636786: Dropbox Support

[nikitaskouimanis]

Hi @Hannah did you receive my ticket number?

[nikitaskouimanis]

Thank you so much for your help so far @Hannah!

[Walter]

Hey @nikitaskouimanis, sorry to jump in here.

I just wanted to mention that I was able to locate your ticket in our system and passed your comments on to the expert handling your case.

I can see that they replied back to you a few hours ago and they're waiting for your response, so I'd suggest that you get back to them as soon as possible to continue troubleshooting this.

Let us know if you have anything else to ask or add in the meantime. 

[nikitaskouimanis]

@Walter I am not sure who your referring to I have not been able to receive any help in regards to this issue from here or from support directly and I have a ticket number I see you marked the item solved which is not the case?

[Nancy]

Hi @nikitaskouimanis, I hope you’re doing well. 

I can see that you’ve now replied back to our advanced agent and they’re handling your case.

I’ll be around the Community, if you need something else.

[nikitaskouimanis]

@Nancy they are not handling my case though I keep getting the run around.
They want me to disable my account and open a new one but I have a paid account through