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Prorated fees for combining to family plan?

Prorated fees for combining to family plan?

lantheaume
Explorer | Level 4
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Looking at a family plan for my wife and I.

We both have accounts that are paid for individually.

 

If I convert one to a family plan and invite the other - what happens to the charges paid for the year on the second account?

 

Thanks!

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Hey @lantheaume, thanks for posting your question today!

 

Indeed, upon upgrading an individual subscription to the Family plan, your individual account will be refunded for the prorated cost of your original plan and your plan will be changed to Dropbox Family.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Hannah
Dropbox Staff
Go to solution

Hey @lantheaume, thanks for posting your question today!

 

Indeed, upon upgrading an individual subscription to the Family plan, your individual account will be refunded for the prorated cost of your original plan and your plan will be changed to Dropbox Family.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

lantheaume
Explorer | Level 4
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Thanks! 

What happens to the "other" account.

Let's say we both have 6 months left on our yearly subscription.  
If I upgrade to Family, my plan is "refunded for the prorated cost of your original plan and your plan will be changed to Dropbox Family."

But what about my wife's account when I add her to the family plan?

Thanks!

Megan
Dropbox Staff
Go to solution

Hi @lantheaume, same thing happens to all accounts that join the Family plan. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Megan Dropbox Staff
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    lantheaume Explorer | Level 4
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    Hannah Dropbox Staff
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