Plans and Subscriptions
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I woke up in the morning and I received a message to withdraw this amount from my bank card, and in fact I never subscribed to Dropbox, what is the problem, is it possible to be a deceptive party or what, can you really verify the authenticity of this message? Internet purchase
Tag:2079;range
Amount: USD 11.99
At: Dropbox*removed
At:23-03-03 02:33
Hey @esraaalzuhair, thanks for posting on our Community and happy Friday!
May I ask if you've tried our self served look up tool to identify the charge in question?
Also, what plan are you at the moment?
Any additional information is more than welcome!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @esraaalzuhair, are you able to locate the Dropbox account behind the charge, when using the tool that Walter provided?
If not, I'd be happy to send you an email, in order for us to look into this together.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!