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Purchase amount has been withdrawn and I did not subscribe

Purchase amount has been withdrawn and I did not subscribe

esraaalzuhair
Explorer | Level 3

I woke up in the morning and I received a message to withdraw this amount from my bank card, and in fact I never subscribed to Dropbox, what is the problem, is it possible to be a deceptive party or what, can you really verify the authenticity of this message? Internet purchase
Tag:2079;range
Amount: USD 11.99
At: Dropbox*removed 
At:23-03-03 02:33

3 Replies 3

Walter
Dropbox Staff

Hey @esraaalzuhair, thanks for posting on our Community and happy Friday!

 

May I ask if you've tried our self served look up tool to identify the charge in question?

 

Also, what plan are you at the moment?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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esraaalzuhair
Explorer | Level 3
I have never subscribed to Dropbox before, so I was shocked when I saw the message that I received. I doubted whether it was fake or not. Can you confirm that by looking at the message I attached above?

Megan
Dropbox Staff

Hi @esraaalzuhair, are you able to locate the Dropbox account behind the charge, when using the tool that Walter provided?

 

If not, I'd be happy to send you an email, in order for us to look into this together.


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    esraaalzuhair Explorer | Level 3
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    Walter Dropbox Staff
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