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Purchase page keeps refreshing

Purchase page keeps refreshing

nicoloceneda
Explorer | Level 3

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.

 

This has to be the most laughable bug I have ever seen... 

24 Replies 24

Walter
Dropbox Staff

Hey @RMalik, sorry to hear you're having issues with this.

 

Would it be OK if we reach out via email to  have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Galen1913
Explorer | Level 3

I am having an issue similar to what is described here:

 

https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchase-page-keeps-refreshing/td-p/589233/p...

 

As soon as I log in, the Dropbox webpage begins continuously refreshing, and is thus unable to ever finish loading.  I cannot do anything, I cannot view shared documents or manage payments.

 

I have tried multiple computers and browsers, and I have tried computers on a completely different network/internet.

 

It is seemingly impossible to reach a live human at Dropbox via phone or chat, and no way to raise a ticket with Dropbox support unless you are already paying for support.

Megan
Dropbox Staff

Hey there, @Galen1913, I hope you're doing well!

 

Can you send me a screenshot of what you see on your end, when this happens? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Galen1913
Explorer | Level 3

Galen1913_0-1670594832414.png

Sure, not much to it, just a blank rapidly refreshing page.

Jay
Dropbox Staff

Hi @Galen1913, is this only occurring on your account, since you mentioned using different computers? Are other users able to sign in normally on their own accounts?

 

It sounds like there is something affecting the internet connection to the Dropbox site, such as a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Galen1913 Explorer | Level 3
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