cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: about upgrade account and cancel

Question about upgrade account and cancel

hgong2
Explorer | Level 3
Go to solution

My current account has 15G storage, if I upgrade it to 3T for one month free trail, after one month trial, if I do not plan to continue, my account will be returned to basic account, at that time, it will be 15G or 2G storage? thanks

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @hgong2, thanks for using Dropbox and welcome to the Community!

 

When you downgrade your account from the Professional plan back to the Basic plan, your account's quota will go back to what you had before upgrading.

 

You won't be losing any promotional space or space you've earned through referrals. Actually, space earned through referrals will be doubled on the Professional plan, but will get halved when you downgrade back to the Basic plan. 

 

I hope this information helps! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

1 Reply 1

Walter
Dropbox Staff
Go to solution

Hey @hgong2, thanks for using Dropbox and welcome to the Community!

 

When you downgrade your account from the Professional plan back to the Basic plan, your account's quota will go back to what you had before upgrading.

 

You won't be losing any promotional space or space you've earned through referrals. Actually, space earned through referrals will be doubled on the Professional plan, but will get halved when you downgrade back to the Basic plan. 

 

I hope this information helps! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?