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Re: Questions about a refund from last year

Questions about a refund from last year

SAS24
Explorer | Level 4

I need help, I requested a refund last year but there was no confirmation that they processed it. I don't want to upgrade without that refund. 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hey from me too @SAS24!

 

You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments

 

Keep in mind that If you haven't received your refund in a reasonable amount of time you will need to contact your bank, and ask them some more info about this. 

 

I hope this helps! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Walter
Dropbox Staff

Hey there @SAS24 - thanks for joining the Community and happy February.

 

Do you happen to have a ticket ID for your previous communication with our support team?

 

This would help us look into this further for you. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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SAS24
Explorer | Level 4

I have a ticket #: 22640889. I wanted to know if you processed the full refund as promised. I still have the full transcript with Ross last year of September. Screenshot 2024-02-02 230148.jpg

 

 

Nancy
Dropbox Staff

Hi @SAS24! Thanks for the ticket number. 

 

If you scroll up or down the email chain, can you see the next email Ross sent you? From what I can see, there’s a refund confirmation next. 

 

Did you check your bank statement in September, and you didn’t receive a refund for your previous Dropbox charges?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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SAS24
Explorer | Level 4

Hi Nancy! Thank you so much kindly share the confirmation of refund, please. I couldn't find it.

Megan
Dropbox Staff

Hey from me too @SAS24!

 

You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments

 

Keep in mind that If you haven't received your refund in a reasonable amount of time you will need to contact your bank, and ask them some more info about this. 

 

I hope this helps! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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SAS24
Explorer | Level 4

Hi Megan, thank you so much for your help. I really appreciate your time!

Need more support?