Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I need help, I requested a refund last year but there was no confirmation that they processed it. I don't want to upgrade without that refund.
Hey from me too @SAS24!
You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments
Keep in mind that If you haven't received your refund in a reasonable amount of time you will need to contact your bank, and ask them some more info about this.
I hope this helps!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @SAS24 - thanks for joining the Community and happy February.
Do you happen to have a ticket ID for your previous communication with our support team?
This would help us look into this further for you.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I have a ticket #: 22640889. I wanted to know if you processed the full refund as promised. I still have the full transcript with Ross last year of September.
Hi @SAS24! Thanks for the ticket number.
If you scroll up or down the email chain, can you see the next email Ross sent you? From what I can see, there’s a refund confirmation next.
Did you check your bank statement in September, and you didn’t receive a refund for your previous Dropbox charges?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy! Thank you so much kindly share the confirmation of refund, please. I couldn't find it.
Hey from me too @SAS24!
You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments
Keep in mind that If you haven't received your refund in a reasonable amount of time you will need to contact your bank, and ask them some more info about this.
I hope this helps!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Megan, thank you so much for your help. I really appreciate your time!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!