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Red banner with error about credit card expiring, but it didn't

Red banner with error about credit card expiring, but it didn't

ALSA1910
Explorer | Level 3

When I go on the Dropbox website there is a pink bar across the top of my screen indicating that the credit card has expired. However, my card hasn't expired so why the message? I did go into the Billings section and re-entered the credit card information to make sure it was correct and that briefly stopped the message from displaying. Once I closed my browser and then came back though the message returned. Anyone know what's going on with this?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hey guys, happy Monday! 

 

Just wanted to check in on you, and ask if you're still facing the same issue on your end, or if it's now resolved.

 

Let us know, thank!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

3 Replies 3

phil66
Explorer | Level 4

Same here. I logged in to dropbox.com/support and started a chat with a rep. He suggested they might have a bug.

 

Update 4 hours later: They must have fixed the problem. The banner no longer appears.

Megan
Dropbox Staff

Hey guys, happy Monday! 

 

Just wanted to check in on you, and ask if you're still facing the same issue on your end, or if it's now resolved.

 

Let us know, thank!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ALSA1910
Explorer | Level 3

No more banner. Thanks!

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Top contributors to this post

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    ALSA1910 Explorer | Level 3
  • User avatar
    Megan Dropbox Staff
  • User avatar
    phil66 Explorer | Level 4
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