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Referral status ineligible

Referral status ineligible

Renix
Explorer | Level 3

Hi!!! I have referred my 2 friend's but the referral bonus is not credited: in my DB setting page, I see "ineligible". They have installed DB app on their PC, after the registration. Thanks in advance!

19 Replies 19

Mark
Super User II

That usually happens if its installed on a PC that already has Dropbox installed or its a shared network and so all from one IP


 


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mictenu
New member | Level 2

Hi all, I have referral a friend, she download and install DropBox on her PC but I don't receive extra space and the status of my friend is "Ineligible".

Why?


Thank you

 

baip
Explorer | Level 4

I invited a co-worker and everything was installed and looked ok but then I found that my invitation was marked invalid.  Why did that happen?

 

Mark
Super User II

Are they using the same machine as you (or possibly same network)? If so that could trigger the abuse filters 


 


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baip
Explorer | Level 4

It's not the same machine.  I'm not sure what you mean by the same network. Our email addresses are in the same domain removed 

a_agarwal
Explorer | Level 3

I activated my Lenovo deal that gives me 100 GB for a year. After activating that deal, I received an email from Dropbox saying that the storage has been added for six months. But when I saw my profile page, it shows I still have only 2.5 GB storage available (the additional 0.5 for downloading the app). Where's the rest of it, and why is it for a shorter duration?

Megan
Dropbox Staff

Hi @mictenu@a_agarwal , happy Monday! 

 

I'd be happy to look into your referral status, and see what could be happening there. Can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Megan
Dropbox Staff

Hi @baip, how are you today? 

 

Can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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raynokenny
New member | Level 2

Why I cannot get referral as I refer a new friend? The status was ineligible. Please advise.

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