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Refund for Dropbox Essentials Automated Annual Subscription Charge?

Refund for Dropbox Essentials Automated Annual Subscription Charge?

Jacobbutterfield
New member | Level 2

Hello community and team at Dropbox. Today, to my regret, an automatic purchase of a Dropbox Essentials account was processed for £216. I believe I instated a free trial of an essentials account so to gain access to essentials level support from Dropbox team to assist me in recovering an old and dormant account. Important documents of mine were stored in the account I was attempting to recover. Dropbox support team were helpful in assisting me with this problem however, due to me providing inaccurate information about the account and its history of activity, we were unable to grant me permission to access the account. This was understandable. Unfortunately, the inaccuracy of my report of details about the account and its history I put down to my forgetfulness, the age of the account and the length of time it remained without any activity. The ticket number associated with this request made for support, for your reference, was: #23467626. Anyway, since then, I had no intentions to continue making use of Dropbox services and have not made use of any Dropbox services since the closure of that ticket (29 days ago from today) until today after I noticed the pending transaction in my bank account of amount: £216 and a corresponding email sent by Dropbox notifying me of this payment and subscription. I am sorry for any confusion and I do hope that you will understand my grievance over this terrible mistake. I would like to request a refund of this amount and a cancellation of my subscription to Dropbox Essentials. I will submit a request via email, as well as this community post. Thank you in advance for your cooperation.

3 Replies 3

Hannah
Dropbox Staff

Hey @Jacobbutterfield, thanks for taking the time to post here today.

 

We appreciate the info you provided and I can see your new ticket as well, so please keep an eye out on that email chain for updates from our team.

 

I raised the priority of the ticket, so a member of our team will get back to you the soonest possible.

 

I hope this helps, but let me know if you have any questions!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Jacobbutterfield
New member | Level 2

Thank you Hannah, your speedy response and attention to my request is greatly appreciated.

Hannah
Dropbox Staff

Not a problem, Jacob!

 

If you need anything else, let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    Jacobbutterfield New member | Level 2
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