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Re: Renewing failed, pending payment

Renewing failed, pending payment

LkitFi
Helpful | Level 5
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I tried to change card information and to renew my subscription.
I can see the pending about 1600€ on my credit card, but I still get same message that Dropbox is going to change my 11 business-licences to free-licenses. How fast that happens..
Should I wait or what...

 

- Used dropbox over 10 yrs :winking_face:

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Hi from me as well, @LkitFi!

 

Since you were able to renew your Dropbox subscription with one payment method, you shouldn't eventually be billed on the original card. 

 

If anything comes up though, don't hesitate to ping us.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution

Hey there @LkitFi, thanks for using Dropbox and happy Monday!

 

Can you please clarify where you're getting this message and let us know what you see in your plan tab exactly? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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LkitFi
Helpful | Level 5
Go to solution

I didn't take a snapshot, but red box up.

Ired this and other forums, and this seems to be typical problem with DB.

Got it solved by changing again another card in the billing section, and got message that there is a problem...

but same time came an email that renew went thru.

now I have that 1600€ pending on other card too. 

 

Funny how messy and unstable system Dropbox is with these Billing, getting receipts etc. 

Nancy
Dropbox Staff
Go to solution

Hi from me as well, @LkitFi!

 

Since you were able to renew your Dropbox subscription with one payment method, you shouldn't eventually be billed on the original card. 

 

If anything comes up though, don't hesitate to ping us.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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