Plans and Subscriptions
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Hey @Catalyst-of-Awesomeness, thanks for all this info.
Can we reach out to you via email, so we can investigate on this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Understood about the Phishers and will head advice to update PW.
It's good to hear there is an actual avenue to get support.
Can you tell me how you got there?
yes.
that would be great
No worries @Catalyst-of-Awesomeness -- I just send you an email to investigate further.
At your convenience, please take a look at your email's inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Turki Al Nassib, sorry to see you're having trouble with this as well.
Just to make sure, have you tried to upgrade using a different browser or a private browsing window?
How about with a different card or PayPal, if that's a possibility?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Turki Al Nassib, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!