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Re: Something went wrong message when trying to pay for upgrade

Re: Something went wrong message when trying to pay for upgrade

Hannah
Dropboxer

Hey @Catalyst-of-Awesomeness, thanks for all this info.

 

Can we reach out to you via email, so we can investigate on this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Something went wrong message when trying to pay for upgrade

Catalyst-of-Awesomeness
Explorer | Level 3


Understood about the Phishers and will head advice to update PW.

 

It's good to hear there is an actual avenue to get support.

Can you tell me how you got there?

Re: Something went wrong message when trying to pay for upgrade

Catalyst-of-Awesomeness
Explorer | Level 3

yes.

that would be great

Re: Something went wrong message when trying to pay for upgrade

Walter
Dropboxer

No worries @Catalyst-of-Awesomeness -- I just send you an email to investigate further.

 

At your convenience, please take a look at your email's inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Something went wrong message when trying to pay for upgrade

Turki Al Nassib
Explorer | Level 3
I have same this problem.
Please i need help ?

Re: Something went wrong message when trying to pay for upgrade

Hannah
Dropboxer

Hey @Turki Al Nassib, sorry to see you're having trouble with this as well.

 

Just to make sure, have you tried to upgrade using a different browser or a private browsing window?

 

How about with a different card or PayPal, if that's a possibility?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Something went wrong message when trying to pay for upgrade

Turki Al Nassib
Explorer | Level 3
I tried all of this . Broblem still same

Re: Something went wrong message when trying to pay for upgrade

Jay
Dropboxer

Hi @Turki Al Nassib, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Something went wrong message when trying to pay for upgrade

Turki Al Nassib
Explorer | Level 3
Thanks a lot
What is your email ?

Re: Something went wrong message when trying to pay for upgrade

Turki Al Nassib
Explorer | Level 3
Am new in tgis community
Need more support?