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Re: Something went wrong message when trying to pay for upgrade

Something went wrong message when trying to pay for upgrade

Catalyst-of-Awesomeness
Helpful | Level 6
I have been directed to seek your help paying for an upgrade on my account.
 
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
 
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
106 Replies 106

Hannah
Dropbox Staff

Hey @Catalyst-of-Awesomeness, thanks for all this info.

 

Can we reach out to you via email, so we can investigate on this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Catalyst-of-Awesomeness
Helpful | Level 6


Understood about the Phishers and will head advice to update PW.

 

It's good to hear there is an actual avenue to get support.

Can you tell me how you got there?

Catalyst-of-Awesomeness
Helpful | Level 6

yes.

that would be great

Walter
Dropbox Staff

No worries @Catalyst-of-Awesomeness -- I just send you an email to investigate further.

 

At your convenience, please take a look at your email's inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Turki Al Nassib
Explorer | Level 4
I have same this problem.
Please i need help ?

Hannah
Dropbox Staff

Hey @Turki Al Nassib, sorry to see you're having trouble with this as well.

 

Just to make sure, have you tried to upgrade using a different browser or a private browsing window?

 

How about with a different card or PayPal, if that's a possibility?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Turki Al Nassib
Explorer | Level 4
I tried all of this . Broblem still same

Jay
Dropbox Staff

Hi @Turki Al Nassib, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Turki Al Nassib
Explorer | Level 4
Thanks a lot
What is your email ?

Turki Al Nassib
Explorer | Level 4
Am new in tgis community
Need more support?