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Something went wrong message when trying to pay for upgrade

Something went wrong message when trying to pay for upgrade

Catalyst-of-Awesomeness
Helpful | Level 6
I have been directed to seek your help paying for an upgrade on my account.
 
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
 
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
121 Replies 121

Nlmm
Explorer | Level 3
Yes, please email me

Megan
Dropbox Staff

Hey @Nlmm, I've sent you an email, in order for us to have a closer look into this.

 

I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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