Something went wrong message when trying to pay for upgrade

[Catalyst-of-Awesomeness]

I have been directed to seek your help paying for an upgrade on my account.

I get the same error no matter what computer, or browser (even incognito).

It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'

I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.

[Catalyst-of-Awesomeness]

Turki Al Nassib,

When they emailed me directly from service, they found that the account had been processed through iTunes or ApplePay and was hung up there.  

I was not able to access this page (https://www.dropbox.com/support) while it was locked up, but I am sharing it with you because I can see now how it would get me to the support process sooner.

It should look like this if you click you want to email support.

[Hannah]

Not to worry @Turki Al Nassib, I just sent you an email, so we can look into this.

Just make sure to get back to me, when you get a chance!

[Turki Al Nassib]

the problem is still the same.

I already emailed the support team and tell now no solve

[Walter]

Hey @Turki Al Nassib, sorry to hear you're still having issues with this.

Could you share your ticket ID in order to look it up in our system? 

Also, I can see that Hannah also sent you an email. Did you get the chance to check your email's inbox for her message?

[Ruth_Angel]

I am having this exact same issue.  I've done all the usual tricks already mentioned here and nothing.  PLEASE HELP!

[Walter]

Hey @Ruth_Angel, sorry to hear you're having issues with this.

Since you've already done some troubleshooting and this persists, would it be OK if we reached out via email to investigate further? 

[Ruth_Angel]

Yes please

[Walter]

Sure thing @Ruth_Angel - you've got

Whenever you get the chance, please have a look at your email's inbox and we'll take it from there.

[rawas999]

I do have the same problem for months !! I tired even new laptop but still same issue. Contacted DropBox two times ans they have no help at all. Onetime they closed the ticket without even chcking back with me and when I resend them back , they just ignor it. Iguess its time to go to scoial media and switch to another cloud service. It's sad how DropBox ended now, I've been with Dropbox since 2012. 

[Hannah]

Hey @rawas999, sorry to see you're having trouble upgrading your account.

Have you tried using a different browser or a private browsing window, to see if that helps?