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Still being charged, even after I cancelled my subscription

Still being charged, even after I cancelled my subscription

ec8
New member | Level 2

Hello - I cancelled my account months (perhaps over a year) ago.  I continue to be charged monthly.  I submitted a refund request and never received a response.  I don't see any way to talk to a person about this to resolve.  The Dropbox website is very circular - no way to talk to a human.  I appreciate help with this.  Honestly, its infuriating at this point.  Thanks.

10 Replies 10

Walter
Dropbox Staff

Hi @augustosoutoperez - sorry to hear about this.

 

Did you try following the steps Rich mentioned to contact our team directly for further assistance?

 

if so, please feel free to share your ticket ID here so that we can look it up in our system as well if needed. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    augustosoutoperez Explorer | Level 3
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    Rich Super User II
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    JT24 New member | Level 2
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    Hannah Dropbox Staff
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