cancel
Showing results forĀ 
ShowĀ Ā onlyĀ  | Search instead forĀ 
Did you mean:Ā 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results forĀ 
ShowĀ Ā onlyĀ  | Search instead forĀ 
Did you mean:Ā 

Storage space

Storage space

TQ99
New member | Level 2
Go to solution

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space.

So why am I getting messages saying my Dropbox is full and will no longer sync files?

I also have 250GB spare capacity on my computer's hard drive.

19 Replies 19

sapelzin
Explorer | Level 3
Go to solution

I tried another browser and had the same results with 54.1 gb used.  I don't see a size column for the file list and I don't see how to add columns:

sapelzin_0-1657216759783.png

 

sapelzin
Explorer | Level 3
Go to solution

and there is no size option under the elipse. 

sapelzin
Explorer | Level 3
Go to solution

I figured it out.  There are no folders with large sized files:

 

sapelzin_1-1657217205551.png

 

sapelzin
Explorer | Level 3
Go to solution

and this is the linked directory on my laptop:

sapelzin_0-1657219294843.png

 

sapelzin
Explorer | Level 3
Go to solution

I've had the Dropbox account since 2003.  I hate to do it, but if I delete this account, can I open a new one with the same email address?

Walter
Dropbox Staff
Go to solution

Hey @sapelzin, sorry for the late reply. 

 

If you're still having issues with this, may we reach out via email to investigate a tad further? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

gdog503
Explorer | Level 4
Go to solution

Win10 OS.  I'm having same issue as everyone else;  will post some screen shots:

 

gdog503_0-1662932735719.png

gdog503_1-1662932781844.png

Using FF and Chrome; same issue.  No way to see from the browser (that I can figure out) how much space each folder/file is using?  UI is not good.

gdog503_0-1662933241027.png

What does Rewind mean?  And when I select "Show deleted files" from above menu, it just shows all files.   The left sidebar menu seems to work for showing deleted files, and there are none.

 

I've also tried uninstalling DB and reinstalling it w/new installer; again, no change.

 

Oh, and plenty of room on my HDD, and backups disabled.

Nancy
Dropbox Staff
Go to solution

Welcome to the Community, @gdog503!

 

Is there any chance that external drive backup has also been enabled on your Dropbox account? Can you send me a screenshot of what you see here?

 

As per Dropbox Rewind, it's a feature used to roll your Dropbox account/specific folders back to a specific point in the past, thatā€™s within your file recovery window.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

gdog503
Explorer | Level 4
Go to solution

Thanks for your reply Nancy!  Here's the screenshot you asked for:

gdog503_0-1663034620243.png

 

It appears DB was archiving my backed-up DB files on my passport backup drive?  Not sure how that was done?  So I need to turn that off...

 

I do not recall setting up DB to archive files from my passport backup HDD!!  Wonder how that happened?  For my notes, how to get to the Backup page from home page:

gdog503_0-1663035601973.png

 

I deleted my DB backup files and now I can finally use DB again.  Thanks Nancy!!

Nancy
Dropbox Staff
Go to solution

Glad to hear the issueā€™s resolved, @gdog503!

 

In general, once you plug your external drive to your device, Dropbox should show you a prompt in order to start the backup. Is there any chance that you accidentally clicked on that option? If so, then external drive backup should start immediately. 

 

If you need something else though, give me a shout.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    gdog503 Explorer | Level 4
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?