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I had a business account I was trying to link with a client and that business account was somehow cancelled. I need to recover this as it has very important documents for my firm. Any chance I can get assistance with this issue?
All support options are at www.dropbox.com/support and depend upon your account payment type.
However, you've not actually said WHAT the issue is and why you cannot log in. The Team admin needs to have removed you from their team (within 7 days) and that then gives you access back. If they are still able to reset the password etc. they've not removed you from the Team.
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The issue has been mentioned in the last post. I'm trying to log into my account, which I'm no longer an admin to, so that I can transfer my files. The password is not working, nor when I change the password am I able to log into the account so that I can merge the files to my new account. My current account is a paid account, and I still do not have access to get someone on the phone that can assist me with this issue. Please point me in the direction to get this issue resolved ASAP.
Hi @AS423, do you get any specific errors when trying to log into the account?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
Regarding the above issue, I was able to have the Dropbox account holder grant me "admin" access. What do I do now to separate my account from the other?
@AS423 wrote:
What do I do now to separate my account from the other?
The account needs to be converted back to an individual account.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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