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Subscription doesn't work

Subscription doesn't work

Wilfried B
Helpful | Level 5
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Hello,

 

Hope everyone have a great day.

I try to subscribe for a monthly plan of 2To, but everytime the page seem to freeze as soon as I clicked on paiement.

I tried 2 differents card and on 2 different browser , nothing seem to work , any help or clue ?

Many thanks

1 Accepted Solution

Accepted Solutions

Wilfried B
Helpful | Level 5
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Didn't work either, it didn't work with 2 of my cards but it worked only with paypal , thanks for the help

View solution in original post

5 Replies 5

Jay
Dropbox Staff
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Hi @Wilfried B, thanks for bringing this to our attention.

 

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Wilfried B
Helpful | Level 5
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Hello,

 

It still doesn't work

Jay
Dropbox Staff
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As we're not experiencing any issues regarding that page, could you try upgrading the plan from another computer entirely to see if there could be an issue with your device?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Wilfried B
Helpful | Level 5
Go to solution

Didn't work either, it didn't work with 2 of my cards but it worked only with paypal , thanks for the help

Jay
Dropbox Staff
Go to solution

Thanks for the info, and for letting us know how you resolved it. 

 

Enjoy the rest of your week.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Wilfried B Helpful | Level 5
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