Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello,
Hope everyone have a great day.
I try to subscribe for a monthly plan of 2To, but everytime the page seem to freeze as soon as I clicked on paiement.
I tried 2 differents card and on 2 different browser , nothing seem to work , any help or clue ?
Many thanks
Didn't work either, it didn't work with 2 of my cards but it worked only with paypal , thanks for the help
Hi @Wilfried B, thanks for bringing this to our attention.
Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?
Keep me updated with any progress!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello,
It still doesn't work
As we're not experiencing any issues regarding that page, could you try upgrading the plan from another computer entirely to see if there could be an issue with your device?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Didn't work either, it didn't work with 2 of my cards but it worked only with paypal , thanks for the help
Thanks for the info, and for letting us know how you resolved it.
Enjoy the rest of your week.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!