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Subscription not showing, account saying full.

Subscription not showing, account saying full.

davi1983
New member | Level 2

My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this.

1 Reply 1

Rich
Super User II

@davi1983 wrote:
I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years!

Use the credit card charge lookup tool to make sure the account you're being charged for is the one you're signed in to. If I had to bet, you have more than one account and you're not signed in to the one you're paying for.

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    Rich Super User II
What do Dropbox user levels mean?