Subscription taken for account linked to bogus email

[Hartley Family]

I have had £95.88 taken from my credit card without my authorisation. It is not linked to my account or my daughters’ account which are both Dropbox Basic. I have looked up the credit card payment via website and is linked to a account with a bogus email that is not mine and I cannot access. I don’t know how my credit card got linked to this. Please can someone help? 

[Rich]

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@Hartley Family wrote:

I have had £95.88 taken from my credit card without my authorisation. ... and is linked to a account with a bogus email that is not mine ...

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.