Subscription via Apple, but not appearing on my account

[asandifer]

I pay for dropbox plus through apple, but my account does not indicate that. It is saying that I need to upgrade. When I try to upgrade, it says I already have a subscription.

[Jay]

Hi @asandifer, thanks for messaging the Community!

could you try the steps on this page to restore the purchase onto your Dropbox account?

Keep me updated with any progress!

[sarahabegley]

Hi DB community, hoping someone can help. I paid for Dropbox Plus for a year through Apple but it is not recognising the payment and keeps telling me I don’t have enough space when trying to upload or download files.

Has anyone else had this issue? Dropbox support haven't helped as yet, so hoping someone here might have experienced the same issue and had it resolved.

Thanks in advance!

[Nancy]

Hey @sarahabegley, hope you’re doing well. 

Can you please try the steps provided above by Jay, and let me know if they help?

Besides that, I’d like you to send me the ticket number that you should’ve received from our support, so that I can also have a look. 

Cheers!

[sarahabegley]

Thanks Jay. Will give that a try today and let you know. 

[Jay]

No worries, @sarahabegley, let me know if you have any updates on this matter!

[sarahabegley]

Sadly it didn't work @Jay and @Nancy See attached error. Any ideas next please?

 

[Jay]

Could you check to see what plan you're currently on from this page?

[sarahabegley]

Apologies for the delayed reply @Jay, this isn't as easy an answer as it should be. According to you - Dropbox - I'm on the basic package. But I paid on Apple. See screenshots for both. The problem is that DB is not recognising the Apple payment, made on February 10th 2022. Help appreciated. 

[Jay]

Are you definitely signed into the same account you're using on the Dropbox mobile app when compared to the account on the Dropbox site?