Subsription fail. What to do?

[KannaK]

Hello, can anyone help me?

I'm overdue subscription. Today I went to the app to update my payment information and pay the tariff. The system offered me to get a discount and pay  9.99 instead of 11.99, of course, I pressed this button. The payment was successful, I was charged 9.99. When I entered the app- an error  "tariff plan cannot be updated, please contact support". I can’t contact the support service because I don’t have the right tariff plan (now I am fo free), which I kind of paid for, but for some reason it didn’t work. What should I do?)

[KannaK]

Maybe someone with a paid subscription can write to support?

[Jay]

Hi @KannaK, thanks for bringing this to our attention.

Which device were you using the app on, was it an Android or iOS device?

This will help me to assist further!

[KannaK]

Thank you fir your reply. I use iOS 

[Walter]

In that case, could you restore your purchases  as outlined here and let us know how it goes @KannaK ?

[KannaK]

Thank you for your recommendation. 

I tried, but unfortunately received such error (it attachment)

[Megan]

Hi @KannaK, in this case can I send you an email, in order for us to have a closer look into this? 

[KannaK]

Yes, sure. [email removed as per Community Guidelines] 

[Megan]

Hi @KannaK, I just sent you an email, see you there!