Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks. If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue? There is no phone number for support, and no way to submit a ticket without a paid plan.
This is most likely an old business email account that still is active, but I no longer have access to.
How do I find the correct form?
If I click on the link on the alert emails from this forum it takes me to the same place as if i click 'community' from within my Dropbox account - either way i can't get in!
@ArchiJo1 wrote:
How do I find the correct form?
If you're not already signed in, there should be a Sign In button in the upper-right corner of the page.
Hi @ArchiJo1, I am afraid that since the subscription didn't start from our end directly, then Apple is the one in charge for it, and they would be the only ones authorized to proceed with the refund.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I will go back to Apple and tell them what you have said, but I very much doubt they will change their tune, so I am left out of pocket by £359.60 for a service I did not sign up for and did not use. Could you at least look into my account and confirm that it has not been used? If you cannot do this, can you tell me who can?
I have a similar problem. I have a basic account, but I am being charged $12.92 each month to my credit card. When I follow the suggested path for belling problems and enter the 12 character information on the credit card statement, I learn the name on the account, but this does not help me cancel the account of stop the payments. What must I do next?????
Hi @Martin42, sorry to hear you're having issues with this.
Since you've identified the email address that's associated with the charge in question, you can try logging into that account and cancelling your subscription from there.
If you don't have access to that email address though, you can contact our support team through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant infromation along with an email address we can reach you at.
Once you get a ticket number for your support interaction, you can share it with us here so that we can look it up in our system.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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To help me attempt to get some refund from Apple, could you at least look into my account and confirm that it has not been used?
If you cannot do this, can you tell me who can?
Thank you.
I have a basic / free dropbox account. I received a bill today from dropbox for my company. I have no idea how this came about and need a refund. Please respond ASAP as your website gives no possibility to speak to a human being.
Thank you,
Tom
Hi @Tom Hallowes, could you clarify if this is a receipt for a Dropbox subscription, or if you received an email about an invoice?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello Can you help me I am charged by drop box and also do not have an active account with a paid plan! I cannot have seem to be able to contact anyone on the system to help sort this out.
My email address is [personal information removed per the Community's Guidelines]
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!