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Support for rogue billing charges

Support for rogue billing charges

blac0177
Explorer | Level 4
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Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks.  If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue?  There is no phone number for support, and no way to submit a ticket without a paid plan.

 

This is most likely an old business email account that still is active, but I no longer have access to.

43 Replies 43

Rich
Super User II
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@Umar darz wrote:

Hello Can you help me I am charged by drop box and also do not have an active account with a paid plan! I cannot have seem to be able to contact anyone on the system to help sort this out.


You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Umar darz
New member | Level 2
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I appreciate that . I have bee nin touch with Dbox. and have a ticket number know,

 

Also touched base with the bank, stopped cards etc., Been hacked I think!

Nancy
Dropbox Staff
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Hi from me too, @Umar darz!

 

Feel free to send us your ticket number here, and we'll also leave an internal message to our team for you.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Umar darz
New member | Level 2
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Thanks nancy, my ticket number is

 

Ticket #22360436

Nancy
Dropbox Staff
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Hey @Umar darz! I just replied back to your ticket. 

 

Please respond in the same email thread or let me know in case you have any trouble seeing my message. 

 

Cheers!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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tiffvranes
New member | Level 2
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I have been charged $129.02 for a plan that I don't have anymore. I was downgraded back in April and refunded for a plan I wasn't using. Now, I was just charged July 31st. It was confirmed that I have the basic plan and that it was free and I shouldn't have been charged. 

Rich
Super User II
Go to solution

@tiffvranes wrote:

I have been charged $129.02 for a plan that I don't have anymore.


Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

KAYEMARIE
New member | Level 2
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I have a basic plan that says it is FREE yet I am being billed monthly!  How do you reach an actual person to STOP this? 

 

KAYEMARIE
New member | Level 2
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YES, ArchiJo,

How did you get this stopped?  I too have-not noticed the billing for years.. .my bad for not being Detailed.  

It is impossible to connect with a real person from this site! SO FRUSTRATING.  

KAYEMARIE
New member | Level 2
Go to solution

I am not new... though signing in provoked that notice from your company.


I have been billed monthly for the BASIC plan, which is free, and there is NO billing information on my account .  YET SOMEONE is taking $$ every month. HOW TO STOP THIS???

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    Mark Super User II
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