Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks. If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue? There is no phone number for support, and no way to submit a ticket without a paid plan.
This is most likely an old business email account that still is active, but I no longer have access to.
@Umar darz wrote:
Hello Can you help me I am charged by drop box and also do not have an active account with a paid plan! I cannot have seem to be able to contact anyone on the system to help sort this out.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I appreciate that . I have bee nin touch with Dbox. and have a ticket number know,
Also touched base with the bank, stopped cards etc., Been hacked I think!
Hi from me too, @Umar darz!
Feel free to send us your ticket number here, and we'll also leave an internal message to our team for you.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Umar darz! I just replied back to your ticket.
Please respond in the same email thread or let me know in case you have any trouble seeing my message.
Cheers!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I have been charged $129.02 for a plan that I don't have anymore. I was downgraded back in April and refunded for a plan I wasn't using. Now, I was just charged July 31st. It was confirmed that I have the basic plan and that it was free and I shouldn't have been charged.
@tiffvranes wrote:
I have been charged $129.02 for a plan that I don't have anymore.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have a basic plan that says it is FREE yet I am being billed monthly! How do you reach an actual person to STOP this?
YES, ArchiJo,
How did you get this stopped? I too have-not noticed the billing for years.. .my bad for not being Detailed.
It is impossible to connect with a real person from this site! SO FRUSTRATING.
I am not new... though signing in provoked that notice from your company.
I have been billed monthly for the BASIC plan, which is free, and there is NO billing information on my account . YET SOMEONE is taking $$ every month. HOW TO STOP THIS???
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!