Plans and Subscriptions
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Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks. If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue? There is no phone number for support, and no way to submit a ticket without a paid plan.
This is most likely an old business email account that still is active, but I no longer have access to.
Hey @Laura52, sorry to hear about this.
If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page:
https://www.dropbox.com/support/billing-issues
Do send us your ticket number, once you have it, so we can look it up on our end too.
I hope this helps.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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none of these messages help at all. What percentage of dropbox's revenue comes from people who are unable to cancel their accounts/
I keep getting emails asking me to log in to follow up on ticket, but the links are irrelevant and dropbox is no help at all! What a scam.
You can see the tickets at www.dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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