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Support for rogue billing charges

Support for rogue billing charges

blac0177
Explorer | Level 4
Go to solution

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks.  If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue?  There is no phone number for support, and no way to submit a ticket without a paid plan.

 

This is most likely an old business email account that still is active, but I no longer have access to.

43 Replies 43

Hannah
Dropbox Staff

Hey @Laura52, sorry to hear about this.

 

If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page:

 

https://www.dropbox.com/support/billing-issues 

 

Do send us your ticket number, once you have it, so we can look it up on our end too.

 

I hope this helps.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Simina1
Helpful | Level 6

none of these messages help at all. What percentage of dropbox's revenue comes from people who are unable to cancel their accounts/

Simina1
Helpful | Level 6

I keep getting emails asking me to log in to follow up on ticket, but the links are irrelevant and dropbox is no help at all! What a scam.

Mark
Super User II

You can see the tickets at www.dropbox.com/support


 


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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    Simina1 Helpful | Level 6
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    Hannah Dropbox Staff
  • User avatar
    Laura52 New member | Level 2
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