Suspected fraudulent charge attempt

[rowoo]

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you

[Walter]

Hey @IGOTHACKED1, sorry to hear that.

May we reach out via email to have a further look internally? 

Let us know and we'll use the email address that's linked to your profile here on our Community. 

[IGOTHACKED1]

Hi Walter, thank you for getting back. You may contact me via my account's registered email address.

[Megan]

Hi @IGOTHACKED1, I just sent you an email!

I'll see you there, cheers! 

[Mark]

@IGOTHACKED1 

You need to get your card provider to cancel the card and refund you that way. If they have used it to purchase things here they are going to do the same elsewhere. 

[IGOTHACKED1]

Hi mark, thanks for the advice. Yes I immediately called to cancel the card. Thankfully nothing more was incurred. But the bank has been extremely uncooperative in giving me a refund. hence I’m hoping Dropbox could work with me to resolve this and bring it to the bank’s attention.

[cho day]

There has been a suspected fraudulent charge attempt on my credit card from Dropbox, and i already change a new card, still in charge my new card I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you. how do I unsubscribe it ?

[Hannah]

Hey @cho day, sorry to see you're having this issue.

Can I send you an email, so we can look into this internally?

[cho day]

Sure, u can email me asap. Thanks

[Hannah]

Thanks, @cho day, I just emailed you, so we'll continue there.