Swedish account in Catch22

[PD9]

Hi community, this is about a Swedish account. And it's about Catch22. I had an account with my previous company e-mail. Left the company. E-mail address closed. Forgot to close the agreement/account with Dropbox. Now it's not possible without the e-mail. And it's not possible to get hold of Dropbox in any way. According to Swedish Consumer law an account should be possible to close in any way the consumer chooses - phone, e-mail, sms etc.

Anyone who can help with a contact to Dropbox?

Take care, PD9

[Hannah]

Hey @PD9, thanks for taking the time to post to us today.

Can you clarify exactly what you'd like to do, please?

Are you trying to cancel a paid subscription or delete the account in question?

Let me know and we'll go from there.

[PD9]

Hi, thxs for reaching out!

I'm actually truing to help my daughter who has had a paid plan fo the company she worked for before, but on her private credit card. She simply wants to cancel the plan, but as her old email address (the one connected to the plan) has been removed she is stuck. Just looking for an e-mail address to contact Dropbox and ask them to cancel the plan.

/PD9

[Hannah]

I see, thanks for confirming!

Can we reach out to you via email, so we can look into this?

[PD9]

Sure, what e-mail address can we reach you at?

[Hannah]

No worries, I just sent you an email on my end, so just get back to me when you have a chance.

Thanks! 🙂