Hi Dropbox Community,
I hope you are all doing well.
I am trying to switch Dropbox Plans between 2 active Dropbox Accounts (1 - Dropbox Basic & 2 - Dropbox Plus).
I contacted Dropbox in April 2023 and explained what I wanted to do and was provided with the following instructions:
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Troy, Apr 11, 2023, 4:48 PM PDT:
Hello Billy,
Thank you for chatting with Dropbox Support today! This email includes a ticket number for your reference.
It was a pleasure chatting with you today with regards to switching email addresses between your accounts.
As per our conversation, to switch the email addresses linked to your account, you will need to use a third email as a placeholder.
In this example, we’ll call the email address linked to your first account "Email A". The email linked to your second account will be called "Email B". The third placeholder email address you'll need to use to swap Email A and Email B will be called “Email C”.
Please follow these instructions to switch the email addresses linked to your account:
On your first account, please change Email A to Email C. This will release Email A. You can change your email on the Dropbox website at: https://www.dropbox.com
Click your name in the top right corner, and choose Settings from the menu. To change your email the Account settings tab, or go to the following page:
https://www.dropbox.com/account
Log out of your first account, and log in to your second account. Once you have logged into your second account, please change your email address to Email A. This will release Email B.
Log out of your second account and log back in to your first account. You can then change the email on your first account from the placeholder Email C to Email B.
You only need to make these changes once. Any changes you make automatically apply to any computers or mobile devices linked to your account.
Also, as discussed, the names of the local Dropbox folder directories do not change according to the email used for the account. You will have to sign out of the account connected to the Dropbox application on your device and then sign in with the other one so that the correct files sync to the correct device.
In case you wish to change the location of your Dropbox folder on your device, you will have to do it from the Dropbox application preferences
https://help.dropbox.com/installs/move-dropbox-folder
If you need something else, please let me know, and I will be more than happy to help every step of the way.
Best regards,
Troy
PS: Check out our library of quick videos that’ll teach you how to get the most out of your account:
https://help.dropbox.com/learn/video-tutorials
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Needless to say, this DID NOT work. After performing the aforementioned steps, neither of the plans on the two Dropbox accounts have changed (switched).
Note: A considerable amount of work has been done in preparation of this switch and time is of the essence.
If anyone has any suggestions, it would be greatly appreciated.
Thanks in advance.
Best regards,
Billy
