Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.
Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online.
I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end?
Hi @at0605, thanks for bringing this to our attention.
When you got a refund from Apple, did they confirm that they would cancel the subscription to Dropbox at the same time?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.
Sorry to jump in here, @at0605.
Do you still see that you're on a paid plan in your Dropbox account settings here?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
It says I'm on the Dropbox Professional plan. Also states, "You purchased Dropbox Professional through the iOS app."
There's no mention of payment.
Thanks for the update, @at0605.
Can we actually send you an email, so we can investigate this further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Yep. Do you have access to my account?
Yes. Do you have my email?
Yes I do have your email address so I can contact you, @at0605.
I just sent you an email, and I'll see you there. Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I have the same problem.
I let my monthly subscription (plus) purchased through the Apple app store expire.
I want to switch to the family plan but pay through the website (not via the app store).
But when I go to my account, it still says "Your plan and billing information are managed externally." even though my subscription expired 2 days ago.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!