Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.
Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online.
I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end?
I have almost identical issues. I cancelled dropbox via apple iOS with the intention to switch to direct subscription via PC. but i keep getting the message "You purchased Dropbox plus through the iOS app. Manage apple store subscription." How can i resolve this? Because my subscription says Dropbox Plus was expired on January 21. The Apple customer service rep i spoke with cannot explain why it is happening.
Hi @at0605
Has your account downgraded yet? That needs to happen first
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Hi there @Djspider - sorry to hear you're having issues with this.
Since you've already contacted our support team about this, could you let us know your ticket ID so that we can look it up in our system?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Walter it was the chat support so I didn’t get a ticket ID.
You should have received an email from the team with a ticket number as a reference for your support interaction anyhow @Djspider
Could you check your inbox and let me know what you find?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!