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Switching from Apple to Website

Switching from Apple to Website

at0605
Explorer | Level 3

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.

 

Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online.

 

I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end?

 

 

25 Replies 25

Dreamingboxuser01
New member | Level 2

I have almost identical issues. I cancelled dropbox via apple iOS with the intention to switch to direct subscription via PC. but i keep getting the message "You purchased Dropbox plus through the iOS app. Manage apple store subscription." How can i resolve this? Because my subscription says Dropbox Plus was expired on January 21. The Apple customer service rep i spoke with cannot explain why it is happening.

Mark
Super User II

Hi @at0605 

Has your account downgraded yet? That needs to happen first


 


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Djspider
Explorer | Level 3
I’m having the exact same problem. Has anyone figured out a solution? I was talking to Dropbox support and Apple support at the same time today and no one could figure it out. I just want to switch from my payment method thru Apple App Store to the Dropbox website so I can increase storage and change plans if needed. Apple doesn’t offer increase storage.

Walter
Dropbox Staff

Hi there @Djspider - sorry to hear you're having issues with this. 

 

Since you've already contacted our support team about this, could you let us know your ticket ID so that we can look it up in our system? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Djspider
Explorer | Level 3

Hi @Walter it was the chat support so I didn’t get a ticket ID.

Walter
Dropbox Staff

You should have received an email from the team with a ticket number as a reference for your support interaction anyhow @Djspider 

 

Could you check your inbox and let me know what you find?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    Djspider Explorer | Level 3
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    Mark Super User II
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