Telephone contact number for Dropbox

[Kate M.27]

We have a number of questions that we would like to ask Dropbox. Is there a telephone helpline contact number that we can phone to actually speak to someone.

[Rick_M]

Not for a free account (nor even a pro account). You'll actually get unscripted and sometimes better answers in this forum.

[Rich]

Hello Kate. As a Dropbox for Business customer you have access to telephone support. You'll find the phone number in your admin console.

[PATRICK O.9]

I WOULD NOT RECOMMEND ANYONE GETTING DROPBOX - CANNOT RESTORE DELETED FILES

[Mark]

Its easier to read if you dont use all caps... you may also get more help...

You can restore files for 30 days via www.dropbox.com/help/400 or via Support at www.dropbox.com/support. However, unless you already had Extended Recovery at point of deletion files are only recoverable for 30 days. 

Also, remember, Dropbox is not a back up tool. You should always have a separate back up to restore from. 

[Judy B.11]

I upgraded to business account last night paid monthly but it is not recognising the upgrade?

how can this be corrected ? Thanks 

[Rick_M]

Judy, when you say "business account" do you mean "Dropbox for Business" (DfB) or do you mean a "Dropbox Pro" account that you use for your business?

[Judy B.11]

I thought I was up grading to Drop Box Business. I chose to pay monthly which was $12.99AUD ?

[Rick_M]

That sounds like "Dropbox Pro" for 9.99 USD and 1TB space with long term backups.

But, no phone support.  Goto   www.dropbox.com/support

[Judy B.11]

Yes I'm realising some how the business drop box was what I was wanting to try and I have had a request to view done documents and I will have no space with my basic. Yes I was told $17