Plans and Subscriptions
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Hi,
When I enter all my payment details, agree to terms and click 'start free trial', I receive the following message:
The payment has been refused. Contact your bank to enable the card for online use and/or re-enter the correct card details again.
Already checked with my credit card provider, they say that the €0,00 transactions to verify are accepted, while Dropbox gives the message above.
I already tried it in multiple browsers and incognito.
Could somebody support me on this?
Thanks!
Hey @fielp, it might have had some restriction linked to it.
In any case, I'm glad everything is back on track. Let me know if you need anything else!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @fielp, welcome to our Community!
Sorry to hear about that. If you have a PayPal account, can you try using it in order to upgrade?
Also, is the card authorized for online use too? I know it sounds trivial, but have you double-checked all the info that is correct, and up to date? Based on the error, it sounds like it is coming from the card's end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
Checked everything with the CC provider. If PayPal is the only option left I can try that. But I prefer a CC over a debit card/Paypal
Hi @fielp, definitely see where you're coming from.
Did you have any updates on this? If not, then I can reach out via email, in order for us to have a closer look into this.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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I used my Revolut Visa card and that one did work.
Still no clue why the ICS credit card didn't work..
Hey @fielp, it might have had some restriction linked to it.
In any case, I'm glad everything is back on track. Let me know if you need anything else!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!