There is no way to cancel before free trial expires on May 4, 2021

[emily698]

Please assist me to cancel the 30day Free Trial that will end on May 4, 2021. I do not want any charge on my visa account.  I have been trying to find the cancellation bar/button below the Plan screen per your instructions on how to cancel.  I do not want to deal with my bank to dispute this charge if it happened because it takes a long time to be on my credit card statement.

I do not have money to pay for this charge. And this is the worst application I found when canceling free trial. NO WHERE CAN I FIND THE CANCELLATION on the bottom of the page that you have in your instruction on how to cancel.

[Click Cancel plan at the bottom of the page.]

[Rich]

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@emily698 wrote:

NO WHERE CAN I FIND THE CANCELLATION on the bottom of the page that you have in your instruction on how to cancel.

[Click Cancel plan at the bottom of the page.]

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Where did you sign up for the trial; on the Dropbox website, or on the mobile app? If you started the trial on the mobile app, then you need to cancel it on that device.

• https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile
• https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial

[Golden2021]

Hello, I'm having the same issue and NO I DID NOT SIGN UP ON THE MOBILE DEVICE - I've been trying to cancel for over a month and now, I'm charged the fee - there should be an easier resolution to this - there is no one to speak with, the bot is a joke! - I'll never get sucked into something that has NO REAL support - please, help me to cancel. As this user was having issues, I'm having the same. There is no option to cancel. HELP!

[Rich]

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@Golden2021 wrote:

I've been trying to cancel for over a month ...

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Try this: https://www.dropbox.com/downgrade

[henrynavigator]

I signed up a month ago for a free upgrade trial, intending to cancel today. I cannot remember which device I used to set up the trial, but neither the I-pad, nor the I-mac gives me an option to "Cancel Plan".  Trying to send an e-mail doesn't work because, after filling in my details and of my account, I get directed to the cancellation directions for mobile or computer devices, I am not directed to the option to write an e-mail.

I do not want to pay the subscription, nor continue with the upgrade, as I have not used the app since starting the trial. Can anyone help me with this?

[Mark]

You can only do it via the account you signed up to the trial with: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial

It should be linked to an App Store so can you go to that and cancel instead?

[henrynavigator]

Signing into my account via iPhone, iPad or iMac failed to provide with an option to cancel the free trial. I really need direct contact with a person at Dropbox so this matter can be resolved.

[Megan]

Hi @henrynavigator, happy Monday!

Do you have any emails about the trial when it started? That way you should be able to confirm that it started, along with the in-app party it started from.

Can you check, and keep me updated? 

Thanks a bunch!