Tried 3TB free trial but storage is still 2GB, and I was also charged

[kimtmendoza]

Hi! I tried the 30-day free trial professional account (i.e. 3TB which is billed 19.99 EUR monthly after free trial).
However, my debit card was still charged and upon checking my storage space is still 2GB. Do you know how to resolve this?

[Hannah]

Hey @kimtmendoza, thanks for bringing this to our attention.

Did you upgrade directly through our website, using your credit/debit card?

If so, can you please use our payment lookup tool, to see which email address appears as the upgraded one and compare it to your account, to see what you find?

Keep me posted.

[kimtmendoza]

I signed up via dropbox app and used Apple pay for the free trial, wherein my debit card is linked.

[Hannah]

I see, thanks for the update here, Kim.

If you wish to keep the subscription, can you try to restore your purchase, by following the steps here, to see if that helps?

However, if you wish to receive a refund for your payment, you can pursue one with Apple, by following these steps.