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Trying to cancel a charge

Trying to cancel a charge

kirenc
Explorer | Level 3

I've been charged monthly for years for two charges of $11.99. For two accounts that have been closed for more than three years. My bank insists on speaking with the provider, YOU. Which is impossible. This is another try. Please HELP!!!

9 Replies 9

Hannah
Dropbox Staff

Hey @kirenc, thanks for reaching out to our Community.

 

Sorry to see you're having trouble cancelling your subscriptions.

 

If you open this page from a browser that is not logged in to your account or a private browsing window, you should be able to submit a help request to our support team.

 

If you're having trouble doing so, however, let me know and I'll send you an email on my end.

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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kirenc
Explorer | Level 3

Thanks, but the support page does not help. Is there a more specific link? My case is very particular. I wrote here because I have already tried the Dropbox "support".

Hannah
Dropbox Staff

If you open the link above from a private browsing window, you should see a "need help with a billing issue?" option at the bottom.

 

And if you manage to submit your help request, please also send us the ticket number, so we can look it up in our system.

 

Let me know how that goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Gelldian
New member | Level 2
I have a concern about my billing. Unable to speak to a rep like ever. How do you get to talk to someone?

Megan
Dropbox Staff

Hi @Gelldian, how are you today? 

 

May I ask what the issues you're facing are about and if there's anything I can do to assist?

 

That being said, note that your technical support options depend on what kind of account you have (Basic, Plus, Professional, or Business). To see the support options for your account, log in and go to dropbox.com/support. 

 

Keep me posted and I'll be happy to help!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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kirenc
Explorer | Level 3

Sure, thanks for asking. 

I am being charged for two accounts that are no longer being used. Those two accounts were opened for two employees I had when I had a business, which closed three years ago. I would like to cancel those accounts. Right now I have a personal/basic account that has nothing to do with these two I need to cancel. 

Hannah
Dropbox Staff

No worries, @kirenc, can we send you an email, so we can look further into this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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kirenc
Explorer | Level 3

Yes, please. 

Megan
Dropbox Staff

Hi @kirenc, I just sent you an email!

 

I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    kirenc Explorer | Level 3
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    Hannah Dropbox Staff
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