cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Trying to contact Dropbox to change billing CC

Trying to contact Dropbox to change billing CC

mpace01
Explorer | Level 4
Go to solution

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

51 Replies 51

Megan
Dropbox Staff
Go to solution
Hi @isd, how are you today? 

Can you give me some more info?

Do you get any errors on your end when trying to change your payment method? If so, let me know the error. 

Keep me posted, and we'll take it from there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

isd
Explorer | Level 3
Go to solution

Hi Megan,

Thanks for replying.

I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.

Tried again this morning, still the same.

Hope you can help.

Many thanks

 

Capture d’écran 2022-03-04 à 08.51.54.png

Walter
Dropbox Staff
Go to solution
Hi @isd, sorry to jump in, but could you try clearing your browser's cache or another browser?

If you're still getting the same error, would you mind clarifying what your account's plan tab shows at the moment? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

isd
Explorer | Level 3
Go to solution

Hi, I did try in another browser and the exact same message was displayed.

Our plan is the Dropbox Plus account, paid for one year.

Could there be a bug on this page ? The card is fine and working on other site.

Many thanks

 

Megan
Dropbox Staff
Go to solution
Happy Friday @isd!

Is there any chance that you're on a free team? If so, you'd need to leave it, and that should do the trick. 

Don't hesitate to come back with any updates.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

isd
Explorer | Level 3
Go to solution

Hi,

No idea what a free team is, but i know that we pay our subscription and use Dropbox Plus.

Best regards

I paid
Explorer | Level 3
Go to solution
I paid my bill, took my money, got email receipt, still shut my storage down. Wants me to upgrade to plus, which I paid for on Feb 24, emails telling me my Dropbox has stopped. Reported a bug and sent all of my screenshots and even screenshot of bank account withdraw last sat. No replies. Either upgrade my account or issue a refund and I’ll find other storage somewhere else.

Megan
Dropbox Staff
Go to solution
Hi @I paid, welcome to our Community! 

You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system? 

Keep me posted, and we'll take it from there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

I paid
Explorer | Level 3
Go to solution
15991609, however the email person marked it as solved, which it has not been

Jay
Dropbox Staff
Go to solution
Hi @I paid, I can see that you've replied to the support agent regarding this matter. As it is with a specialist team, they'll be investigating this matter from there on.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?