Plans and Subscriptions
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Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one. A suggestion for the DropBox team is to email your clients ahead of billing them. Thank you.
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
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Thanks Mark - no emails came unless they ended up in junk? I am hoping to get a refund on the charge and give them a new card to charge. I can't do that by just changing my cc online. Any ideas there?
We are experiencing a similar issue.
An annual account was created by an employee 01/15/2020. That employee ended employment 06/30/2020. The renewal charge showed up on the credit card reconciliation for January 2021. We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.
There was another charge this past January (1/19/2022) for $119.88. Again, we would like a refund and our card removed from your system. Thank you!
For more info on available support options, see this article.
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