Trying to contact Dropbox to change billing CC

[mpace01]

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

[Mark]

You update cards yourselves at www.dropbox.com/account . 

You can then contact support at www.dropbox.com/support. 

Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

[mpace01]

Thanks Mark - no emails came unless they ended up in junk?  I am hoping to get a refund on the charge and give them a new card to charge.  I can't do that by just changing my cc online.  Any ideas there?

[Hannah · Accepted solution]

Hey @mpace01, thanks for reaching out!

Mind if I email you, so we can look into this?

Cheers!

[mpace01]

Email me at [removed per the Dropbox Community Guidelines]. Thank you 🙂

[mpace01]

Yes please. [removed per the Dropbox Community Guidelines]

[Hannah]

Not a problem, I've just emailed you, so make sure to get back to me, when you can. 🙂

[mountsupport]

Greetings,

We are experiencing a similar issue.

An annual account was created by an employee 01/15/2020.  That employee ended employment 06/30/2020.  The renewal charge showed up on the credit card reconciliation for January 2021.  We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.

There was another charge this past January (1/19/2022) for $119.88.  Again, we would like a refund and our card removed from your system.  Thank you!

[Megan]

Hey there, @mountsupport! Happy Wednesday! 

I just sent you an email in order to see if we can do anything about it. 

Feel free to reply back to me and we'll get to work on your case there. 

Cheers.

[isd]

Hi,

There is a bug on the change of CC info. Can you please fix it so that I can change our CC ?

Many thanks