Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: Safari & Firefox, but neither work.
Hi I'm having several issues with my account - including not being able to send a support ticket. Would you be able to help with this as well?
Hey there @aaronzrn11, could you provide some additional information about the issues you're facing so that we can assist further?
Also, what plan are you on at the moment?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi - I'm unable to log into my previous account and am very concerned that I may have lost all of my files. When I try logging in, it says that I need to "re-register my account".
I've been trying to submit a support ticket all week, and an error message just keeps popping up saying something along the lines of: "we're unable to process this right now".
I just registered my secondary email for a free plan, just to be able to send messages on the community message boards.
Thanks!
In that case, you could try submitting this form from an incognito window without signing into any Dropbox account and filling in all the relevant information and an email address we can reach you at @aaronzrn11
Once you get a ticket ID from our system, feel free to share it with us here so that we can look it up as well.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I tried that just now, and it still gives me the error message. Even in an incognito window, without logging in (screenshot below).
Sorry to jump in here, @aaronzrn11, but when was the last time you logged in to the account? Could it be more than a year?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah - no, I've used it at most maybe a month or two ago to save my tax files. Likely even more recently to search for other random things. I used my account pretty frequently.
In that case, may we reach out via email to have a further look internally @aaronzrn11?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Yes, please feel free to reach out. Thanks
Sure thing @aaronzrn11 - you've got ![]()
Please have a look at your email's inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!