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Trying to contact support, but can't send the form

Trying to contact support, but can't send the form

Eckerr
Explorer | Level 3
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I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: Safari & Firefox, but neither work.

31 Replies 31

aaronzrn11
Explorer | Level 3
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Hi I'm having several issues with my account - including not being able to send a support ticket. Would you be able to help with this as well?

Walter
Dropbox Staff
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Hey there @aaronzrn11, could you provide some additional information about the issues you're facing so that we can assist further?

 

Also, what plan are you on at the moment? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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aaronzrn11
Explorer | Level 3
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Hi - I'm unable to log into my previous account and am very concerned that I may have lost all of my files. When I try logging in, it says that I need to "re-register my account".

 

I've been trying to submit a support ticket all week, and an error message just keeps popping up saying something along the lines of: "we're unable to process this right now".

 

I just registered my secondary email for a free plan, just to be able to send messages on the community message boards.

 

Thanks!

Walter
Dropbox Staff
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In that case, you could try submitting this form from an incognito window without signing into any Dropbox account and filling in all the relevant information and an email address we can reach you at @aaronzrn11 

 

Once  you get  a ticket ID from our system, feel free to share it with us here so that we can look it up as well. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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aaronzrn11
Explorer | Level 3
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I tried that just now, and it still gives me the error message. Even in an incognito window, without logging in (screenshot below). 

 

aaronzrn11_0-1685480116167.png

 

Hannah
Dropbox Staff
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Sorry to jump in here, @aaronzrn11, but when was the last time you logged in to the account? Could it be more than a year?


Hannah
Community Moderator @ Dropbox
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aaronzrn11
Explorer | Level 3
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Hi Hannah - no, I've used it at most maybe a month or two ago to save my tax files. Likely even more recently to search for other random things. I used my account pretty frequently. 

Walter
Dropbox Staff
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In that case, may we reach out via email to have a further look internally @aaronzrn11


Walter
Community Moderator @ Dropbox
dropbox.com/support


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aaronzrn11
Explorer | Level 3
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Yes, please feel free to reach out. Thanks

Walter
Dropbox Staff
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Sure thing @aaronzrn11 - you've got :envelope:

 

Please have a look at your email's inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    aaronzrn11 Explorer | Level 3
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    Walter Dropbox Staff
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