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Trying to contact support, but can't send the form

Trying to contact support, but can't send the form

Eckerr
Explorer | Level 3
Go to solution

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: Safari & Firefox, but neither work.

31 Replies 31

aaronzrn11
Explorer | Level 3
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Hey Walter - I received some help from Rudy last week to get my business account re-enabled, but the ticket got closed before I could try the solution and now my e-mails won't go through to support any more.

 

My former employer tried the solution Rudy sent and the option to reinstate me didn't appear next to my old Dropbox email. Any way we could chat in the e-mail thread we had going and see if there's something we can do?

 

Thanks

Hannah
Dropbox Staff
Go to solution

Hey @aaronzrn11, it's been more than 7 days since you were deleted from the team, right?

 

If that's the case, I'm afraid that the admin won't be able to restore you.

 

You can see more info about the process here.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    aaronzrn11 Explorer | Level 3
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    Walter Dropbox Staff
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