cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trying to upgrade to Plus but the price is not correct.

Trying to upgrade to Plus but the price is not correct.

SuyinDB
Explorer | Level 3

I'm trying to upgrade to an annual Plus plan. It's advertised as £7.99 per month (when paid annually), but when I login and try to upgrade it says it's going to charge me £8.99 per month (paid annually).

7 Replies 7

Megan
Dropbox Staff

Hey there, @SuyinDB, welcome to our Community! 

 

I checked on my end and here is what I found:

 

Keep in mind that I tried this page to upgrade. If you visit that page, do you get the same results as mine? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

SuyinDB
Explorer | Level 3
Strange, when I follow that link, it says £8.99 still

Megan
Dropbox Staff

Hey @SuyinDB, would you mind sending over a screenshot of the annual and the monthly pricing that you see on your end too, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

SuyinDB
Explorer | Level 3

Sure, here you go Megan:

 

Screenshot 2024-05-17 at 12.57.13.png

Megan
Dropbox Staff

Hey @SuyinDB, can I send you an email in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

SuyinDB
Explorer | Level 3
Sure of course, yes please

Megan
Dropbox Staff

Awesome, I just sent you an email @SuyinDB!

 

I'll see you there, cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    SuyinDB Explorer | Level 3
What do Dropbox user levels mean?