Unable to Upgrade to a Business Professional Account

[flexdiggity1532]

To Whom It May Concern:

I am unable to upgrade my Dropbox Plus account to a Business Professional account through the Dropbox website. When attempting the upgrade, I receive an error message stating, Please update your payment method to perform this action (see attached screenshot). I have attempted to update my payment method multiple times using a Visa Debit Card and also using a PayPal account connected to the same card, but to no avail.

I believe that this issue is related to my country of residence, India, and recent changes made by the Reserve Bank of India (RBI) restricting certain types of transactions. Furthermore, I believe that if I were to get a direct payment link to complete this transaction that the issue would be promptly resolved.

In any case, please advise me on how to proceed with the aforementioned upgrade. Feel free to reach out to the email associated with my forum profile. Thanks in advance for your time and help with this matter.

Regards,

Alex

[Hannah]

Hey @flexdiggity1532, thanks for bringing this to our attention.

Just to make sure we've tested everything, can you please try to upgrade using a different browser or a private browsing window, to see if that helps?

If not, I'd suggest you contact our support team directly, so you can get your issue resolved as soon as possible.

Do come back to let us know how it went!

[flexdiggity1532]

Hello, @Hannah,

Thank you for your reply. I should have mentioned in my OP that I had already tried performing the aforementioned upgrade on both the Google Chrome and Microsoft Edge browsers. As per your suggestion, I have made further attempts using incognito mode in Chrome, but to no avail. If you have any specific browser suggestions, please let me know in your reply.

Also, 24 hours prior to creating my OP, I had already tried contacting the Dropbox support team at the same location to which you linked in your reply. Having not received a reply within 24 hours, I created my OP, and oddly, I have not since received any reply from the Dropbox support team in response to my initial enquiry.

Thanks again for your response. Please provide me with any further advice or solutions that you think may help, and/or please escalate my request to the Dropbox support team, if it is in your power to do the same. Alternately, please provide me with an email address to which I can direct the details of my situation. Feel free to reach out to the email associated with my forum profile. Thanks in advance for your time and help with this matter.

Regards,

Alex

[sareen]

Hi there! By the way, if the website is not working, you may try purchasing it using your Dropbox mobile app.

All you need to do:
1. Download the mobile app from your App store/Play store
2. Log into your account
3. Click the "Person icon"
4. Click Upgrade 
5. Select Professional and make sure you select your desired billing cycle.

[Hannah]

Thanks for the update, Alex.

I'm not sure why you did not receive a reply from our support team, did you try to contact us through email?

If so, did you receive a ticket number after you submitted your help request? If not, then something probably went wrong and your request was never sent.

If you did receive a ticket number, please share it in your next reply here, so I can locate it in our system.

Thanks!