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Unable to delete account (Error 500)

Unable to delete account (Error 500)

deleteme
Explorer | Level 3

I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related.

Any suggestions?

 

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The error message on https://www.dropbox.com/account/post_delete:

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

10 Replies 10

deleteme
Explorer | Level 3

Update:

 

- I contacted support and asked them to help with deleting the account. They downgraded the account to Basic and closed the support ticket. I'm still unable to delete the account (same error 500) and re-opened the support ticket.

- They also provided a prorated refund which is obviously nice but not requested.

Need more support?
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Top contributors to this post

  • User avatar
    deleteme Explorer | Level 3
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?