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Unable to pay or to change my payment method.

Unable to pay or to change my payment method.

irun
New member | Level 2

I am unable to pay for renewing my subscription. I also not able to change my payment method. How to fix it?

11 Replies 11

Bjorn S
New member | Level 2

Where and how do I change payment method (enter a new payment card)? It says contact the support, but I cannot get into contact with any support (is there any way to get into personal contact wit any support, by the way?).

Jay
Dropbox Staff

Hi @Bjorn S, are you already on a paid plan according to this page?

 

If not, then you'll need to upgrade to a plan to enter your payment details.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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