Unable to update card details "To protect your info, please verify your payment"

[Glen Wayman]

Hi There,

My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good.

Is there a way for me to update my card details here using support?

Thanks,

Glen

[Walter]

Thanks for trying this out for me @NAVITEAM

May we reach out via email to have a further look internally?

[NAVITEAM]

Sure

[Walter]

Thanks for the cooperation @NAVITEAM - you've got

Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

[Mike72]

Hi @Nancy,

Thank you for looking at this. I've attached a screenshot with obscured payment details. It looks very similar to what others are posting here.

Best wishes

Mike

 

[Nancy]

Hi again Mike, thanks for the nudge!

Out of curiosity, do you happen to have a PayPal account, by any chance?

If so, can you try to pay via PayPal instead, and let me know if you keep receiving the same error message?

[NAVITEAM]

Hi, 

Today I have been able to realize the payment, problem has been probably fixed.

Thanks for your help,

Regards

[thamuhacha]

I am having the same problem. A blank pop-up appears when I click "save changes" after entering the new card details. Then nothing.

Have tried chrome (including incognito) and safari. Deleted cookies. Everything.

I don't want to set up paypal for this - I just want to add a new card before my next payment!

If it helps - and for other users to check - I am using Halifax cards. The blank pop-up *looks* like their payment approval process but without any actual info/images then it's impossible to tell!

Any advice or help welcome

[Nancy]

Hi @thamuhacha, I’m sorry to hear you’re having the same issue. 

Can I log a ticket for you, in order to check this in more detail? 

I can message you to the email address that’s linked to your forum profile here.

[thamuhacha]

Yes please - I'd really like to update the card!

[Nancy]

Done! When you’ve got some free time, please reply to my email and we’ll investigate this further. 

Thanks.