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Unable to update card details "To protect your info, please verify your payment"

Unable to update card details "To protect your info, please verify your payment"

Glen Wayman
Explorer | Level 3

Hi There,

 

My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good.

 

Is there a way for me to update my card details here using support?

 

Thanks,

Glen

32 Replies 32

Megan
Dropbox Staff

Hey there, @bolddp, thanks for posting here today! 

 

Do you try to upgrade your account, or change your billing info? Have you tried a different browser, or another payment info, by any chance? If so, do you get the same results? 

 

Let me know what you find!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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bolddp
Helpful | Level 5

I tried to update my card details, since the previous one had expired.

Megan
Dropbox Staff

Hi @bolddp, what happens when you try a different browser, or an incognito tab on your current one?

 

Could you send me a screenshot of the error you get, when trying to update your billing info? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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