Unable to upgrade my plan

[nieshoff]

Hello all,

I have been trying to upgrade to the 3 TB Professional plan and keep getting a message that says "Sorry, you aren’t eligible for this experience." I asked the dropbox live chat person whether my operating system (2017 iMac, Sierra, 10.12.6) may be the problem, and they said that my operating system was irrelevant, so I am back to square one. 

Do any of you have a fix or advice?

Thanks in advance.

Patricia

[Jay]

Hi @nieshoff, thanks for bringing this to our attention.

There might be some specific reasons for not being able to upgrade to a Dropbox Professional plan. 

Have you tried replying to the support agent for further assistance? Do you have the ticket ID to locate it in the system?

This will help me to look into it.

[nieshoff]

Thanks, I resolved the issue. 🙂

Best,

Pat