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Unable to view Plan tab - There was a problem completing this request.

Unable to view Plan tab - There was a problem completing this request.

jflowdrop
New member | Level 2

I click settings then choose the "Plan" tab.  All I see is this error message:  "There was a problem completing this request."
I have tested this in Safari and Chrome.  

 

I am not sure if this is related, but when I try to upload files via the browser, I see this message:

Can’t upload to Dropbox

Your team no longer has full use of Dropbox Business features. To keep using Dropbox Business, contact your admin.

 

Which is strange because this is a personal dropbox account.  I was on a paid plan, but I canceled that because I was running into so many issues (other issues).  

1 Reply 1

Re: Unable to view Plan tab - There was a problem completing this request.

Megan
Dropbox Staff

Hey there, @jflowdrop, I'd be happy to help! 

 

It sounds like you were using a Business plan at some point, that might be in a locked state currently. Were you using a Business plan, at any point? 

 

When you visit your Home page, do you see "Admin console" on the left part of the screen mentioned there?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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