Unauthorized charge from Dropbox

[emelero]

I have the Basic account and I'm being charge $199/year. Can I get some help with this? 

[Rich]

---

@emelero wrote:

I have the Basic account and I'm being charge $199/year. Can I get some help with this? 

---

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[VedG]

I am using a basic plan. There is an unauthorised debit of 119.58 € by Adyen from my bank account. As it is a direct debit I cannot lodge a complaint using the online help form because there is no direct debit option.  No bill/transaction is visible in my account billing history!

This is a serious problem as I have never entered my bank account details for any kind of payment for Dropbox.

[Rich]

---

@VedG wrote:

There is an unauthorised debit of 119.58 € by Adyen from my bank account. ... This is a serious problem as I have never entered my bank account details for any kind of payment for Dropbox.

---

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.